Terms & Conditions

GDPR & DATA PROTECTION POLICY

The Qattery Cafe & Cats

62 Victoria Street, Wolverhampton, WV1 3NX

Effective Date: 01/06/2025

At The Qattery Cafe & Cats, we are fully committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Qattery Cafe & Cats is a cafe and community space providing workshops as well as a cat cafe upstairs . For the purpose of data protection laws, The Qattery Cafe & Cats is the “Data Controller” of the information you provide.

2. The Data We Collect

We may collect and process the following types of personal data:

• Contact Details: Name, email address, telephone number

• Transactional Data: Details of products or services you’ve purchased or booked

• CCTV Footage: Recorded on our premises for safety and security

• Technical Data: IP address, browser type, and interaction with our website

• Marketing Preferences: Where explicit consent has been provided

3. How We Use Your Data

We will only use your personal data when the law allows us to. Typical uses include:

• Managing appointments, services, and purchases

• Providing customer support and responding to enquiries

• Sending email updates (only where consent has been given)

• Improving our website functionality and user experience

• Ensuring the safety and security of all visitors through CCTV monitoring

4. Legal Bases for Processing

We rely on one or more of the following legal grounds:

• Your explicit consent

• The necessity of data processing for the performance of a contract

• Legal obligation

• Legitimate interest, provided it does not override your rights

5. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccuracies in your data

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Withdraw consent for marketing at any time

Requests can be made by emailing: enquiries@theqattery.com

6. Data Retention

We retain data only as long as necessary for the purposes described above, or as required by law. CCTV footage is retained for 30 days unless required for investigation.

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CCTV POLICY

CCTV Usage at The Qattery Cafe & Cats

Effective Date: 01/06/2025

Location: 62 Victoria Street, Wolverhampton, WV1 3NX

1. Purpose

The Qattery Cafe & Cats operates a closed-circuit television (CCTV) system within our café premises to:

• Promote the safety and wellbeing of staff, customers, visitors and Cats.

• Deter criminal activity such as theft or vandalism

• Assist in investigations of incidents or disputes

2. Camera Locations

Cameras are placed in public and operational areas of the premises including the enterance, café seating area both downstairs and upstairs, reception area upstairs and the rear of the building. No cameras are installed in private spaces such as toilets.

3. Access & Disclosure

• Only authorised members of staff can access CCTV footage

• Footage is stored securely and encrypted for 30 days

• Footage may be shared with law enforcement when legally required

4. Data Retention

All recordings are retained for a maximum of 30 days unless required longer for legal or investigative purposes.

5. Your Rights

You have the right to request access to CCTV footage of yourself, subject to identification and data protection provisions.

For requests, email: enquiries@theqattery.com

Effective Date: 01/06/2025

1. Introduction

This privacy policy explains how The Qattery Cafe & Cats collects, uses, shares, and protects your personal information when you visit our website, engage with our services, or visit our premises.

2. What We Collect

• When browsing our website: IP address, browser type, cookies

• When booking/purchasing: Name, contact details, payment information (via secure third-party provider)

• When visiting our café: CCTV footage

• When subscribing to updates: Your email and preferences

3. How We Use It

We use your data to:

• Process bookings, orders, and customer enquiries

• Send optional updates or offers with your consent

• Improve website performance

• Maintain a safe environment for all customers, staff and cats.

4. Cookies

We use cookies to improve your experience and analyse site usage. You can manage your preferences through your browser settings.

5. Who We Share It With

We never sell your data. We may share it with:

• Secure payment processors

• Email marketing platforms (only if you opt-in)

• Legal authorities when required by law

6. Data Security

We use appropriate technical and organisational measures to secure your data against unauthorised access or loss.

7. Your Rights

At any time, you may request:

• Access to your personal data

• Correction or deletion of your data

• Restriction or objection to processing

• Withdrawal of consent

Email: enqiuries@theqattery.com

WEBSITE TERMS & CONDITIONS AND REFUND POLICY

Effective Date:01/06/2025

1. Acceptance of Terms

By using our website or services, you agree to comply with and be bound by the following terms and conditions. If you do not agree, you should not access our website or make bookings.

2. Bookings & Payments

• All bookings must be paid in full at the time of booking unless otherwise stated

• Confirmation emails will be sent upon successful payment

• Rescheduling is subject to availability and our cancellation policy

• Refunds are handled at our discretion and require 24 hours’ notice for non-attendance

3. Cancellations & Refunds

• Events or services cancelled by The Qattery Cafe & Cats will be fully refunded or rescheduled

• Customer cancellations with less than 24 hours’ notice cannot be refunded

4. In-Store Behaviour

• Respectful behaviour is expected from all visitors

• The Qattery reserves the right to remove any individual behaving inappropriately or disruptively

• CCTV is in operation throughout the premises

5. Intellectual Property

All content on this site (including text, images, logos, and branding) is the property of The Qattery Cafe & Cats. You may not reproduce, copy, or distribute any material without prior written consent.

6. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to systems or data

• Upload or distribute harmful material

7. Limitation of Liability

While we aim to keep all information up to date and accurate, The Qattery Cafe & Cats shall not be held liable for any direct or indirect damages resulting from your use of the website or services.

The Qattery, Cafe & Cats

Terms & Conditions